Shipping Valuation & Damage Compensation (For Hong Kong & Macau)

Please read this before using our service.

Please read before using our service

Logistics carrier

Once your parcel leaves our Japan warehouse, SF Express handles final delivery to your door. After dispatch, you can contact SF Express directly for delivery enquiries:

Hong Kong: (852) 2730 0273

Macau: (853) 2873 7373

Compensation limit

Without valuation (insurance), the maximum compensation is USD 100, regardless of the cause. If you're shipping valuable items, we recommend purchasing valuation.

**Not yet available for shipments to Taiwan.

Items that cannot be valuated

Fragile items, such as ceramics, glassware, or plaster items
Fresh or perishable seasonal produce and specialty foods (including seafood)

High-value items

If you need to ship high-value goods, special arrangements may be possible — please contact our customer service in advance, as customs declaration requirements apply.

If your item arrives damaged

Please keep the damaged item and its outer box, and contact our customer service via WhatsApp or LINE within 48 hours of receiving the parcel.

Valuation fees

Declared value under JPY 100,000: JPY 500 / waybill

(approx. HKD 6 per JPY 100)

Declared value over JPY 100,000: HKD fee = declared value (JPY) × 0.5% × 6%

**Not yet available for shipments to Taiwan.

Terms of use

Declared value for international shipments cannot exceed the item's actual value, and cannot exceed JPY 10,000,000 — valuation is not available above this cap.
If you purchase valuation and pay the fee, and the item is lost or damaged, SF International will compensate based on the declared value and the proportion of the loss.
Valuation is subject to SF International's Valuation Service Terms & Conditions.

When to contact SF Express vs. eBackHome

Before shipping — contact eBackHome

For any questions before sending your parcel, please reach our customer service via WhatsApp or LINE.

After shipping — contact SF Express

Once your parcel has left Japan and cleared customs in Hong Kong or Taiwan, please contact SF Express directly to track the shipment or check the delivery time.