Lost Items
Forgot something during your trip in Japan?
Lost & Found from Hotels, JR Stations, and Airports. We make it easy to arrange domestic pickup, secure packaging, and international delivery from Japan.
Lost Items
Forgot something during your trip in Japan?
Lost & Found from Hotels, JR Stations, and Airports. We make it easy to arrange domestic pickup, secure packaging, and international delivery from Japan.
LOST ITEM RECOVERY
Select where your lost item was found
Choose from the 3 options
Hotel
For items found at hotels.
- 01
Confirm Your Lost Item
Confirm with your hotel that your lost item has been found and is ready for shipment.
- 02
Place Your Order
Complete your order on our website.
Once your order has been placed, you will receive an Order Number (XXXX-XXXX) on email.
- 03
Confirm with the hotel whether it is of Sagawa's partnership or not.
Choose an option to see the next step
- 04
Item Declaration List
Mandatory for custom checks.
It will be sent along with your order number on email.
- 05
Warehouse Arrival & Payment
Your package will arrive at our warehouse within 2-7 business days, depending on the region and weather conditions.
After inspection, a payment link will be sent to your email.
- 06
International Delivery
After payment is confirmed, your package will be dispatched within 3 working days.
Contact us
Contact us
What items can be sent?
Items are divided into three categories and should be checked before ordering.
Can be sent
Common personal items that meet standard international shipping requirements.
Frequently asked questions
We collect your luggage or belongings in Japan, arrange delivery to our warehouse, and ship them internationally to your destination.
Frequently asked questions
We collect your luggage or belongings in Japan, arrange delivery to our warehouse, and ship them internationally to your destination.