SHIPPING GUIDE
EZ-WAY Customs Clearance (Taiwan)
Since May 16, 2020, Taiwan Customs requires every cleared parcel to have a real-name authorization via the EZ WAY (易利委) app. Without it, your parcel may be delayed.
SHIPPING GUIDE
EZ-WAY Customs Clearance (Taiwan)
Since May 16, 2020, Taiwan Customs requires every cleared parcel to have a real-name authorization via the EZ WAY (易利委) app. Without it, your parcel may be delayed.
What is EZ WAY real-name parcel authorization?
EZ WAY (易利委) is the customs clearance app for Taiwan Customs' “parcel real-name authorization system.” When an overseas parcel arrives at Taiwan customs, the broker must obtain your clearance authorization before it can be released — EZ WAY replaces the traditional paper authorization with an electronic one.
Real-name authorization links your name, ID number, and phone number to your account, giving you a faster and more secure clearance experience. Note: one phone number can only be linked to one ID number.
Why register?
To protect your personal data and speed up express clearance, Customs now accepts real-name app authorization instead of paper authorization documents.
Benefits of registering
1. Protects you if your identity is misused
Once verified, if someone else misuses your data to declare a parcel, you can flag it as “declaration mismatch” in the app for Customs to investigate.
2. Faster clearance
You'll get a push notification — just confirm the declaration matches in the app to complete authorization.
How to register
Have your phone and ID card ready before you start.
- STEP 1
Download the EZ WAY app
- STEP 2
Fill in your details
Open the app and tap “Member Registration”.
If the phone number is your own
Enter your name, ID number and phone number, choose “Yes” for “same person as phone number holder”, then set your account, password and email. Verification runs over 3G/4G/5G (not Wi-Fi) with your carrier — once confirmed, registration is complete.
If it isn't (prepaid SIM, company phone, etc.)
Choose “No”, set your account, password and email, then upload clear photos of both sides of your ID card. Once the photos are verified, an SMS code is sent to the phone — enter it to finish. Review takes about 3 business days.
- STEP 3
Verify your identity
There are two verification methods, depending on whether you're registering with your own phone number.
✅ Telecom verification
Fastest option, no ID photo upload needed. Only for Chunghwa Telecom, FarEasTone, Taiwan Mobile, APTG or Taiwan Star lines; not available for prepaid SIMs or company lines. Must be done over 3G/4G/5G, not Wi-Fi.
✅ SMS verification
For lines not registered under your own ID, prepaid SIMs or company phones. Upload photos of both sides of your ID card; once verified, an SMS code is sent for you to enter. Review takes about 3 business days.
Important: after verification, always use the phone number and recipient name you registered with when filling in delivery details — otherwise customs clearance may fail and you'll need to switch back to paper authorization.
- STEP 4
Log back in
Once you receive the verification-complete message, log out and log back in to start using EZ WAY.
Confirming a parcel declaration
Once your overseas parcel is declared by the broker, EZ WAY will push the declaration details to you for confirmation.
- STEP 1
When you get the push notification, open EZ WAY and tap “Customs Real-name Authorization”. It shows import declarations from the last 3 months — find the unconfirmed record and the relevant tracking/waybill number.
- STEP 2
If the declared value and item description match your order, tap “Confirm Match” to complete authorization. Small differences (from exchange rates, fees or discounts) are fine to confirm as a match, as long as the item description and everything else is correct.
If something looks wrong
If any part of the declaration looks suspicious or isn't your parcel, tap “Declaration Mismatch”, choose the reason (e.g. “identity misused for declaration”), and submit. Customs will investigate to protect your data and the shipment.
FAQ
Is EZ WAY safe to use?
EZ WAY meets the same security standard as Taiwan Customs and follows international standards. You do not need to hand your personal data to a customs broker, so it is actually more secure than paper-based authorization.
If I haven't verified my identity, can my future purchases still clear customs?
Your first parcel will still be released, but the broker/courier will ask you to complete real-name verification. From the second parcel onward, clearance will be held until you complete verification or provide a paper authorization.
Do I need to register EZ WAY for items bought on Amazon?
Yes. Any parcel shipped to Taiwan from an overseas store — Amazon Japan, Amazon US, or any other overseas site — requires EZ WAY real-name registration.
Can I track my parcel through EZ WAY?
Yes. Open the app and select “Check Clearance Status” to see your parcel's customs progress. “Released / Left warehouse” means customs clearance is complete. For delivery status after that, please check with the courier company.
What if I can't log in to the EZ WAY app?
Try “Forgot Account / Password” to reset your password first. If that still does not work, email ezway@tradevan.com.tw and their support team can help reset it.
EZ WAY Support
Hotline: 0800-082-188 / (02) 7735-2800
Email: ezway@tradevan.com.tw